Health and Supportive Care Providers of Ontario
The Health and Supportive Care Providers Oversight Authority (HSCPOA) has a mandate to register and provide oversight of personal support workers (PSWs) and other potential classes of registrants that may be prescribed by government in future regulations to be made under the new Health and Supportive Care Providers Oversight Authority Act, 2021. This new legislation implements a new regulatory approach for the oversight of individuals providing health and supportive care services, beginning with PSWs in Ontario.
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- What to Expect from HSCPOA
Following consultation with relevant stakeholders across the province, including government, patient/family/caregivers, PSWs, employers, and educators, HSCPOA will
- establish the minimum requirements for registration, including education (knowledge, skills, judgement) experience, and competency for PSWs and other supportive care providers.
- create regulations, by-laws, policies and practice standards as a foundation for oversight of the ethical and professional conduct of registered PSWs when providing services to the public,
- maintain a public register so clients can access information about registered PSWs and ensure they hire qualified workers.
- provide a standardised complaints system if clients have concerns about a registered PSW’s professional practice.
- provide a dispute resolution mechanism to protect the public from potential misconduct from registrants
