Have concerns about your care?
If you or someone you know has concerns about a HSCPOA registered PSW’s supportive care services or behaviour, you have the right to make a complaint to HSCPOA. Complaints about a registered PSW can be made online, in writing, or in recorded format.
HSCPOA cannot address complaints about PSWs who are not registered with HSCPOA.
NOTE: The option of filing a complaint will be available following initial registration of PSWs with HSCPOA. This page will be updated as soon as this option is available.
Have questions?
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- More About HSCPOA
The Health and Supportive Care Providers Oversight Authority (HSCPOA) has a mandate to register and provide oversight of personal support workers and other potential classes of registrants that may be prescribed by government in future regulations to be made under the new Health and Supportive Care Providers Oversight Authority Act, 2021. This new legislation implements a new regulatory approach for the oversight of individuals providing health and supportive care services, beginning with Personal Support Workers (PSWs) in Ontario.