As a member of the Public, you are entitled to safe, quality, ethical care that meets an established Code of Ethics. HSCPOA was created by the Government of Ontario to support public protection.
We do this by registering and holding Personal Support Workers (PSWs) who choose to register, accountable for safe, quality, ethical care provided to Ontario residents in their homes, hospitals, long-term care facilities, or other environments where care is provided. We do this by:
Maintaining an online Public Register of PSWs with easy-to-find information about all registered PSWs in Ontario.
Establishing consistency in education, training and competency requirements.
Holding registrants accountable to a Code of Ethics.
Protecting the public by addressing complaints, providing dispute resolution, and overseeing disciplinary procedures.
Authorizing qualified PSWs to use the HSCPOA PSW Visual Mark to show they are registered with HSCPOA.
Enhancing public trust in registered PSWs and respect for the work they do.
Learn more About Who We Are and What We Do.
Learn more about the HSCPOA PSW Visual Mark, unique to Personal Support Workers registered with HSCPOA. The Visual Mark immediately IDs a registered PSW who is educated and experienced. It is only available to those who meet strict criteria.
Have Concerns About Your Care?
HSCPOA has a process for responding to concerns from the public about the supportive care services or behaviour from a PSW registered with HSCPOA.
