Health and Supportive Care Providers in Ontario
The Health and Supportive Care Providers Oversight Authority (HSCPOA) is an independent oversight body accountable to the Ontario government under the Health and Supportive Care Providers Oversight Authority Act, 2021.
By enacting this legislation, the provincial government created a new model of legislated oversight/regulation for Ontario’s health and supportive care providers beginning with personal support workers (“PSWs”). Other health and supportive care groups may be regulated by HSCPOA in the future.
The creation of HSCPOA supports public protection by ensuring registered PSWs deliver safe, competent, ethical, quality care to recipients of supportive care services in their homes, hospitals, long-term care facilities, or other health care environments.
The organization is governed by a Board of Directors and initial funding is provided by the Ontario government. The Board has appointed an interim CEO to manage the operations.
Quick Links
- What to Expect From HSCPOA
Following consultation with relevant stakeholders across the province, including government, patient/family/caregivers, PSWs, employers, and educators, HSCPOA:
- Has established the minimum requirements for registration, including education (knowledge, skills judgement) experience, and competency for PSWs and other supportive care providers.
- Has created regulations, by-laws, policies and guidance as a foundation for oversight of the ethical and code of conduct of registered PSWs when providing supportive care services to the public,
- Will maintain a public register so the public/recipients of supportive care services can access information about registered PSWs and ensure they hire qualified workers.
- Provides a standardised complaints system if recipients have concerns about the supportive care services they have received from a registered PSW
- Provides a dispute resolution mechanism to protect the public from potential misconduct from registrants.
- HSCPOA Act, 2021
Click here to view the Health and Supportive Care Providers Oversight Authority Act, 2021.
- Board Policies
- Bylaws
