Complaints/Concerns Process Flowchart

This flowchart provides a visual guide as to how complaints and concerns are addressed by HSCPOA.

Click on the image to download the Flowchart.

Employers and recipients of health and supportive care services from PSWs should always check HSCPOA’s Public Register of PSWs to verify whether someone is a PSW registered with HSCPOA. PSWs registered with HSCPOA demonstrate their commitment to providing safe, quality, ethical, and accountable care. All PSWs registered with HSCPOA are accountable to HSCPOA’s Code of Ethics, which lays the foundation for HSCPOA’s complaints process. The Public Register of PSWs can be accessed online from anywhere, at any time.

For more details, please refer to HSCPOA’s Complaints Process.